I’ve been in the web design and development business for the last 8 years and I can honestly say that there are times when you run into problems with a client. In most cases we refund the money and leave it at that but there are clients that either want more than a refund or the refund is just too much of a stretch.
I had a lady two years ago that we finished a site for and she could not find the password and login for her domain name. I started off trying to help her but she was rude, ugly and insisted that it was my fault and I’d either find the password and login or give her a refund. The problem was that the site was finished and it wasn’t my fault that she could not find the user name and password.
I refused to give her a refund and we fault it out through PayPal, she lost and immediately started posted lies all of the internet on sites like Rip Off Reports as well as others about my business.
Then there was the lady who is still a customer of mine but when her email got over looked she went crazy posting stuff about my business online. The next day when I answered her email she apologized and tried to have the sites remove the information but they refused. They didn’t care rather it was a mistake or not.
You see, sites like Rip Off Reports makes lots of money by blackmailing website owners into paying to have information removed. Rip Off Reports has been sued so many times that it’s not even funny.
But the real problem with these sites is that anyone can post on them. The competition can make up some lies and post them online.
Then they target the websites name like Geeks on Steroids.
The hope is that we find the bad review and pay them to remove it or for the competition that our clients find them and decide not to do business with us. Rather I am innocent or not is of no concern to these people. The truly sad part is that we bend over backwards to take care of our clients and we are repaid with our competition pretending to be clients and writing bad things about our company.